Inficler Healthcare Solutions

Introduction

Inficler Healthcare Solutions ("we", "our", or "us") is committed to protecting the privacy and security of your information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website or use our revenue cycle management services and solutions.

Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

Information We Collect

We may collect several types of information from and about users of our services, including:

• Personal Information: Name, postal address, email address, telephone number, date of birth, and other identifiers by which you may be contacted online or offline.
• Healthcare Information: Medical records, insurance information, billing details, and other protected health information (PHI) as defined by HIPAA.
• Business Information: Healthcare provider information, including NPI numbers, tax identification numbers, and billing credentials.
• Technical Information: Internet protocol (IP) address, browser type, browser version, pages visited, time and date of your visit, time spent on pages, and other diagnostic data.
• Usage Information: How you use our website, services, and applications.

We collect this information directly from you when you provide it to us, automatically as you navigate through our website, and from third parties, such as business partners and other healthcare entities you authorize to share information with us.

How We Use Your Information

We may use the information we collect about you for various purposes, including:

• Providing, maintaining, and improving our services
• Processing claims and managing billing operations
• Verifying insurance eligibility and coverage
• Communicating with you about your account and services
• Responding to your requests, questions, and concerns
• Complying with legal obligations and healthcare regulations
• Analyzing usage patterns to enhance user experience
• Protecting against fraudulent or unauthorized activity
• Providing customized service experiences and content

We process your information only for the purposes outlined in this Privacy Policy or as otherwise permitted by law.

Information Sharing and Disclosure

We may disclose or share your information in the following situations:

• Business Operations: To our subsidiaries, affiliates, and service providers to perform services on our behalf.
• Healthcare Operations: With healthcare providers, insurance companies, and other entities involved in your healthcare process as necessary to provide our services.
• Compliance and Protection: To comply with applicable laws, regulations, and legal processes, and to protect our rights, privacy, safety, or property, and that of our customers and the public.
• Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business.
• With Your Consent: In any other way we may describe when you provide the information or with your consent.

We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent.

Data Security

We implement appropriate technical and organizational security measures to protect your information from unauthorized access, disclosure, alteration, and destruction. These measures include:

• Data encryption in transit and at rest
• Secure access controls and authentication mechanisms
• Regular security assessments and vulnerability testing
• Employee training on data privacy and security
• Physical and electronic safeguards for our systems

While we strive to use commercially acceptable means to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

HIPAA Compliance

As a service provider to healthcare organizations, we act as a Business Associate under the Health Insurance Portability and Accountability Act (HIPAA). We maintain compliance with HIPAA regulations concerning the privacy and security of protected health information (PHI).

We enter into Business Associate Agreements (BAAs) with covered entities as required by HIPAA. These agreements outline our responsibilities regarding the protection and handling of PHI.

For information about your rights under HIPAA and how to access your medical information, please contact your healthcare provider directly.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: The right to request access to your personal information.
• Correction: The right to request correction of inaccurate or incomplete information.
• Deletion: The right to request deletion of your personal information, subject to certain exceptions.
• Restriction: The right to request restriction of processing of your personal information.
• Data Portability: The right to receive your personal information in a structured, commonly used format.
• Objection: The right to object to processing of your personal information.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section. We will respond to your request in accordance with applicable laws.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities and to remember your preferences. Cookies are small text files that are placed on your device when you visit our website.

We use the following types of cookies:

• Essential Cookies: Required for the operation of our website and services.
• Analytical Cookies: Help us understand how visitors interact with our website by collecting and reporting information anonymously.
• Functional Cookies: Used to remember your preferences and settings.
• Marketing Cookies: Used to track visitors across websites to enable us to display relevant advertisements.

You can set your browser to refuse all or some browser cookies or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of our website may not be accessible or function properly.

Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe we may have collected information about a child, please contact us immediately so that we can remove that information.

Changes to Our Privacy Policy

We may update our Privacy Policy from time to time. The date the Privacy Policy was last revised is identified at the top of the page.

We will notify you of any material changes by posting the new Privacy Policy on this page and, where appropriate, sending you a notification. Your continued use of our services after any modifications indicates your acceptance of the updated Privacy Policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at: